AYNA Cosmetics Refund and Return Policy

At AYNA Cosmetics, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer the following refund and return policy:

1. Returns

We accept returns on eligible products within 30 days of the purchase date, provided the following conditions are met:

  • The product must be unused, unopened, and in its original packaging.
  • The item must be in the same condition as when it was delivered.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These include:

  • Opened or used skincare and beauty products.
  • Items purchased as part of a sale or promotion.
  • Gift cards.

3. Return Process

To initiate a return:

  1. Contact Us at [email protected] within 30 days of your purchase, providing your order number and reason for the return.
  2. We will guide you through the return process, including providing the return address.
  3. Once your return is approved, please ship the product back in its original packaging.

Return Shipping Costs: The customer is responsible for covering the shipping costs for returning an item unless the product was damaged or defective upon arrival.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email of the status of your refund.

  • If approved, your refund will be processed within 7-10 business days and automatically applied to your original method of payment.
  • Please note that shipping fees are non-refundable.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will provide you with a replacement or refund, including covering the return shipping costs for damaged items.

6. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account and credit card statements.
  2. Contact your bank or credit card company; it may take some time before the refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].